Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.

We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.

We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.

You can always change or cancel your appointment at any time. Just call us at 1-844-898-8330 and we'll be happy to help you make changes to your appointment.

On the day of your appointment with us, our friendly, uniformed truck team members will give you a call 15-30 minutes before the start of your two-hour promise window. They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.

By choosing us, you help save billions of pounds of junk from landfills. Our goal is always to be as environmentally responsible as possible while following local regulations. We do our best to keep items out of landfills by donating the donateables and recycling the recyclables as much as we can.

Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.

The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis.

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Here are a few items we typically do not accept:

- Chemicals, Solvents & Oils

- Asbestos

- Storage & Oil Drums (unless empty and top & bottom cut out)

-Oil & Waste Storage Tanks

We work with all types of businesses and can handle any type of job - cleanouts, bulk item removal, general junk removal and even specific items like cardboard or pallets. We can take pretty much anything as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your office, store, site or anywhere else—all you have to do is point!

Yes, we're fully licensed, bonded and insured! We have insurance covering damages to both persons and property for every single booking.

While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.

Same-day and off-hours service, including weekends

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Occasionally, there’s an unplanned need for junk removal. With our 24/7 customer service center, we can often be there the same day or the next morning to get you back to normal operations. We also provide full-service labor and can provide multiple trucks if needed.